Return Policy

This Return Policy applies to all product purchased from Accu1Direct Inc. By placing order, you agree to the terms outlined below.

1. Eligibility for Returns

• Returns are accepted within 7 days of the original delivery date unless otherwise stated in writing. After 7 days a credit memo will be issued.
• Items must be unused, uninstalled, and in new, resaleable condition, including all original packaging, manuals, accessories, and documentation.
• Proof of purchase (invoice or order number) is required for all returns.

2. Non-Returnable Items

The following items are non-returnable: – Custom-built, special-order, or modified equipment – Electrical components once installed or energized – Used, damaged, or altered items – Clearance, promotional or final-sale items – Items returned without a valid Return Merchandise Authorization (RMA)

3. Inspection & Approval

• All returned items are subject to inspection upon receipt.
• We reserve the right to deny or reduce a refund if the item shows signs of use, installation, damage, or missing components.

4. Restocking Fees

• Approved returns may be subject to a restocking fee of up to 25%, depending on the product and condition.
• Original shipping charges are non-refundable.

5. Shipping Responsibilities

• Customers are responsible for all return shipping costs, including insurance and proper packaging.
• We are not responsible for items lost or damaged during return transit.
• Freight items must be returned via an approved carrier and properly crated.

6. Damaged or Incorrect Items

• If you receive an item that is damaged in transit or incorrect, notify us within 48 hours of delivery.
• Provide photos and documentation to support the claim.
• We will determine, at our discretion, whether to repair, replace, or issue a refund.

7. Refunds

• Approved refunds will be issued to the original method of payment.
• Processing time is typically 7–14 business days after inspection and approval.
• Refunds may be reduced by restocking fees, shipping charges, or repair costs if applicable.

8. Warranty Returns

• Warranty-related issues are governed by the terms of the applicable Warranty Policy.

9. Policy Modifications

• We reserve the right to update or modify this Return Policy at any time without prior notice.
• The policy in effect at the time of purchase will apply.